As a surgery we feel the new system will offer more appointments for patient’s and also stop patients having to phone back several times.
When you phone the receptionist will decide with you if an emergency appointment is required, if so an appointment will be made for the same day, with either a GP or one of our Senior Minor Illness Nurses.
If you do not require an urgent appointment you will be offered the next available pre-bookable appointment, this may be some days/weeks in advance. Please note you do not have to phone at 8:00am for routine appointments.
The surgery has been trialling this appointment system since 1st June 2015 and so far it has been well received.
The phone lines will be manned from 8:00am as usual. Emergencies will be dealt with immediately, however patients that attend the surgery to book an appointment will not be able to do so until 8:15am.